Are we the right people to talk to?
Before you complete the safety awareness form, please read the information on this page to check that we’re the right organisation to help you.
Have you made a local complaint?
You should raise any complaint in the first instance with the organisation that let you down. If you have done this and aren’t satisfied with the response there are other organisations who can help you.
When did the incident happen?
We only investigate incidents which happened since 1 April 2017. But there are other organisations who can help.
Where did the incident happen?
Have you read the criteria we use for deciding to investigate?
We are only able to investigate up to only 30 incidents each year. We focus on incidents with the most potential for us to learn something new that could lead to significant improvements in healthcare. Please read our criteria so you know how we decide which reports to investigate.
When we don’t launch an investigation
All the information that you share with us will be added to our database, whether we launch an investigation or not.
We review the information in our database on a regular basis. It can help us to see patterns of problems with types of care and the system - so your information is important even if we don’t investigate it directly.
What information do you need to complete the form?
The safety awareness form is essential for us to review an incident and, therefore, has to go into quite a lot of detail. The more information that a person provides, the better our understanding and ability to review the incident and decide whether we can investigate it further.
The form asks about:
- When the incident happened
- Which organisation or organisations were involved
- The name and age of the person affected by the incident
- The reason they were receiving care (for example, their illness, condition or injury)
- Who was involved in the incident
- What happened during the incident
- Whether any local investigation has happened
- Any organisations involved so far in a complaint or investigation
- Why you feel we should investigate the incident
- Any additional information that you feel is relevant
- Your name and contact details