The free webinar was for all staff interested in service improvement and the wide variety of learning to be gained from our unique and in-depth investigations.
Downloads now available
For those of you who missed the event, or who would like to share it with colleagues please find our:
After introductions by our Director of Investigations and Associate Director of Maternity Investigations, our team covered the HSIB approach to investigations, and how we engage with both staff and patients.
We then shared findings from our recent national investigation into emergency responses to heart attacks as well as a recent maternity investigation, both of which involved ambulance services. The webinar also featured a brief video which explains the investigation process and what someone could expect if interviewed by HSIB staff.
Afterwards there was the opportunity to ask questions to a panel of HSIB investigators.
In total more than 350 people attended the webinar from all parts of the UK, and we would like to thank everyone who helped make it a success.