New national investigation looks at outpatient appointments after hospital stays

by Communications team

This investigation looks into a safety risks involving outpatient follow-up appointments which are intended but not booked after hospital stays.

We’ve started a new national investigation looking into a safety risk involving outpatient follow-up appointments which are intended but not booked after an inpatient hospital stay.

If a patient does not receive their intended follow-up appointment, it could lead to patient harm owing to delayed or absent clinical care and treatment.

The investigation was launched after HSIB identified an event where a patient was discharged from hospital on two separate occasions with a plan to follow-up in outpatient clinics. Neither of the outpatient appointments were made.

This investigation will:

  • Identify factors which compromise the booking of outpatient follow-up appointments after an inpatient stay.
  • Consider opportunities for building resilience into the booking process for follow-up appointments.

Follow investigation progress

Please contact to register for email updates on this investigation.

You can also follow progress on the outpatient appointments intended but not booked after inpatient stays investigation page.

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