Even if we’re investigating your case, you might want to raise complaints with other organisations, or simply get some emotional support. We’ve compiled useful links and resources to help you access the right expertise as quickly as possible.
Find out more about making a complaint about an NHS service: http://www.nhs.uk/NHSEngland/complaints-and-feedback/Pages/nhs-complaints.aspx
Clinical Commissioning Group (CCG)
If you aren’t satisfied with the way your complaint about services such as hospital care, mental health services, out-of-hours and community services is being handled, you can make a complaint to your local clinical commissioning group (CCG).
Find contact details for your local CCG: http://www.nhs.uk/Service-Search/Clinical%20Commissioning%20Group/LocationSearch/1
NHS Improvement can help you find the right place to make your complaint if you’re having difficulty in getting your complaint acknowledged or dealt with. Find out about NHS Improvement: http://improvement.nhs.uk/contact-us/asking-advice-raising-complaints-and-concerns
Parliamentary and Health Service Ombudsman (PHSO)
The PHSO make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and other public organisations. Visit the PHSO website: http://www.ombudsman.org.uk
NHS England advocacy services
The NHS England advocacy service is provided by an advocate who is independent of social services and the NHS. An advocate's role includes arguing your case and making sure the correct procedures are followed by your health and social care services. Find out more about advocacy services: http://www.nhs.uk/conditions/social-care-and-support-guide/pages/advocacy-services.aspx
Care Quality Commission (CQC)
You can share information about poor experiences of care with the CQC on their website and they may use your information as the basis of a decision to make an inspection. They’re particularly interested in hearing from people who have already made a direct complaint to the hospital, trust or healthcare organisation.
Find out more about the Care Quality Commission: http://www.cqc.org.uk/content/people%E2%80%99s-experience-care-what-we-want-know-and-why
Nursing and Midwifery Council (NMC)
The NMC protect the public by investigating concerns about a nurse or midwife's fitness to practise. Find out more about the Nursing and Midwifery Council: https://www.nmc.org.uk/concerns-nurses-midwives/
Help and support after a healthcare incident
The Point of Care Foundation
Point of Care Foundation is an independent charity with a mission to humanise healthcare. It is working to improve patients’ experience of care and increase support for the staff who work with them. Visit the Point of Care Foundation: http://www.pointofcarefoundation.org.uk
Healthwatch England is the national consumer champion in health and care. It has significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services.
Visit Healthwatch England: http://www.healthwatch.co.uk
Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. Find your local PALS: http://www.nhs.uk/chq/Pages/1082.aspx?CategoryID=68
VoiceAbility offers an advocacy service to support people who face disadvantage or discrimination. Learn about VoiceAbility at: http://www.voiceability.org
Action against Medical Accidents (AvMA)
Action against Medical Accidents (AvMA) is the UK charity for patient safety and justice. It provides free independent advice and support to people affected by medical accidents (lapses in patient safety) through a specialist helpline, written casework and inquest support services. AvMA can refer you to accredited clinical negligence solicitors if appropriate. AvMA works in partnership with health professionals, the NHS, government departments, lawyers and patients to improve patient safety and justice. Find out more about AvMA at: https://www.avma.org.uk
INQUEST is a small charity, providing free advice to people bereaved by a death in custody and detention and is entirely independent of government. The charity provides specialist advice on deaths in custody or detention or involving state failures in England and Wales. This includes a death that has occurred in psychiatric care and cases that involve multi-agency failings and/or raise wider issues of state and corporate accountability. Find out more about INQUEST: http://www.inquest.org.uk
Support for women
Royal College of Obstetricians and Gynaecologists
The RCOG is committed to improving women’s health care, and helping women to understand their health and wellbeing is an important part of the work they do.
Visit RCOG: http://www.rcog.org.uk/en
Support after an incident during childbirth
Campaign for Safer Births
The Campaign for Safer Births is working to improve NHS Maternity Services in order to reduce the avoidable deaths and injuries of babies and mothers during labour.
Visit Campaign for Safer Births: http://www.campaignforsaferbirths.co.uk
Support after an incident during the healthcare of your child
Support for bereaved parents and for parents whose child has had a bad healthcare experience. The aim is to improve communication between parents and clinicians as part of providing better paediatric care. Visit Mother’s Instinct: http://www.mothersinstinct.co.uk
Support after a bereavement
Cruse Bereavement Care
Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. They offer support, advice and information to children, young people and adults after someone dies. They also work to enhance society’s care of bereaved people.
Visit Cruse: http://www.cruse.org.uk
Widowed and Young (WAY)
WAY is the only national charity in the UK for men and women aged 50 or under when their partner died. It’s a peer-to-peer support group run by a network of volunteers who have been bereaved at a young age themselves.
Visit Widowed and Young: http://www.widowedandyoung.org.uk