Even if we’re investigating your patient safety concern, you might want to raise complaints with other organisations, or get some emotional support.
We’ve compiled useful links and resources to help you access the right expertise as quickly as possible.
NHS England and NHS Improvement
Make a complaint
The NHS England and NHS Improvement advocacy service is provided by an advocate who is independent of social services and the NHS. An advocate's role includes arguing your case and making sure the correct procedures are followed by your health and social care services. Find out more about advocacy services on the NHS website.
Clinical Commissioning Group
If you aren’t satisfied with the way your complaint about services such as hospital care, mental health services, out-of-hours and community services is being handled, you can make a complaint to your local clinical commissioning group (CCG). Find contact details for your local CCG on the NHS website.
Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman (PHSO) make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and other public organisations. Visit the PHSO website.
Care Quality Commission
You can share information about poor experiences of care with the Care Quality Commission (CQC) on their website and they may use your information as the basis of a decision to make an inspection. They’re particularly interested in hearing from people who have already made a direct complaint to the hospital, trust or healthcare organisation. Find out more on the CQC website.
Nursing and Midwifery Council
The Nursing and Midwifery Council (NMC) protect the public by investigating concerns about nurses, midwives and nursing associates.
Help and support after a healthcare incident
The Point of Care Foundation
The Point of Care Foundation is an independent charity with a mission to humanise healthcare. It is working to improve patients’ experience of care and increase support for the staff who work with them.
Healthwatch England is the national consumer champion in health and care. It has significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services.
Patient Advice and Liaison Service
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. Officers from PALS are present in hospitals. Find your local PALS team on the NHS website.
VoiceAbility offers a free and independent advocacy and user involvement service to support people who face disadvantage or discrimination. They support people to speak up and have their rights and choices respected
Action against Medical Accidents
Action against Medical Accidents (AvMA) is the UK charity for patient safety and justice. It provides free independent advice and support to people affected by medical accidents (lapses in patient safety) through a specialist helpline, written casework and inquest support services. AvMA works in partnership with health professionals, the NHS, government departments, lawyers and patients to improve patient safety and justice.
INQUEST is a small charity that provides free advice to people bereaved by a death in custody and detention and is entirely independent of government. The charity provides specialist advice on deaths in custody or detention, or involving state failures in England and Wales. This includes a death that has occurred in psychiatric care and cases that involve multi-agency failings and raise wider issues of state and corporate accountability.
Support for women
Royal College of Obstetricians and Gynaecologists
The Royal College of Obstetricians and Gynaecologists (RCOG) is committed to improving women’s health care, and helping women to understand their health and wellbeing is an important part of the work they do.
Support after an incident during childbirth
Campaign for Safer Births
The Campaign for Safer Births is working to improve NHS maternity services in order to reduce the avoidable deaths and injuries of babies and mothers during labour.
Support after an incident during the healthcare of your child
Mother's Instinct provides support for bereaved parents and for parents whose child has had a bad healthcare experience. Their aim is to improve communication between parents and clinicians as part of providing better paediatric care.
Support after a bereavement
Cruse Bereavement Care
Cruse Bereavement Care offer support, advice and information to children, young people and adults after someone dies. They also work to enhance society’s care of bereaved people.
Widowed and Young
Widowed and Young (WAY) offers a unique peer-to-peer support network to anyone whose partner died when they were young.