Before she joined HSIB, Lou served as an officer in the police force for 30 years.
During this time, and from its inception within the police service, she specialised in the field of family liaison This involved setting up and implementing the processes to work with families during serious and complex investigations.
She also managed a team of specially trained officers who worked with families following mass fatality incidents or complex investigations. Lou’s role was also responsible for training, advising, and supporting this are of work locally, regionally and nationally.
Lou was recognised for her work within family liaison in the Queens New Year Honours (2017)
Lou is pleased to be able to work towards ensuring meaningful family engagement is central to all HSIB investigations.