This accessibility statement applies to

This website is run by the Healthcare Safety Investigation Branch (HSIB). We want as many people as possible to be able to use this website. For example, you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most PDF documents are currently not fully accessible to screen reader software
  • our video content does not have captions or transcripts

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email

We’ll consider your request and get back to you within 5 working days. Delivery of the information in a different format may take up to 10 working days.

If you cannot view the ‘Visiting HSIB’ PDF on our ‘contact us’ page, which includes a map and directions to our office, please email us at for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Digital Communications Manager by email at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

HSIB is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Non-accessible content and non-compliance with the accessibility regulations

We are currently reviewing our website, including all content, and plan to launch an updated version of the website in 2021. A full accessibility audit is being carried out as part of this. Where possible we aim to fix any accessibility issues that we find. Any non-accessible content and non-compliance with the accessibility regulations will be listed here.

We’re always looking for new members to join our website user group, to provide feedback and help us to test new developments. If you’d like to get involved, please subscribe to our email alerts and tick the ‘website user group’ option.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, our patient safety reports are currently published as PDFs. We plan to fix these and start publishing accessible PDFs by September 2020. During 2021, when the updated version of our website has launched, we plan to publish as much content as possible, including our reports, as accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.

The website is currently being tested and improved as part of our website review and update project. An external accessibility specialist will assess the updated website before its launch in 2021 and this accessibility statement will be updated accordingly.