The best way to contact us is to email enquiries@hsib.org.uk.

Our address is: A1, Cody Technology Park, Farnborough, GU14 0LX.

Visits to our office are by prior arrangement only. You can find out how to get to us and what to do when you arrive at Cody Technology Park in our Visiting HSIB PDF.

Tell us about a patient safety concern

We welcome information about patient safety concerns from everyone, including patients and their families, the public and NHS staff. If you would like to tell us about a patient safety concern, please read the guidance and use the contact details on the tell us about a patient safety concern page.

Tell us what you think

You can tell us what you think about our healthcare safety investigations and your experience of HSIB by filling out our online feedback form.

If you’re a patient or family member involved in one of our investigations, your investigator will give you a family feedback questionnaire to fill out when your investigation is complete. You can also fill out the family feedback questionnaire online.

Request information in another format

If you would like to request any of the information we publish in another format or language, please email enquiries@hsib.org.uk. This includes easy read and British Sign Language, as well as any other language or need. 

Recruitment

You can find our latest vacancies on our jobs page. If you have a question about maternity investigation jobs please email maternity@hsib.org.uk. If you have a question about national investigation jobs or any other jobs please email hr@hsib.org.uk.

Press office

Our press office hours are Monday to Friday, 9am-5pm. The best way to contact our press team during office hours is to email media@hsib.org.uk. Alternatively you can phone us on 07710 114191. You can find press releases and more information about our work in the media toolkit.

If you have an urgent press enquiry outside of our office hours please phone 07850 881947. 

Social media

You can find us on Twitter and LinkedIn. We use our social media channels to direct followers to publications, news and events. Unfortunately we can’t answer queries via social media, but please do contact us by emailing enquiries@hsib.org.uk.

Complaints

HSIB is hosted by NHS England and NHS Improvement. If you want to raise a complaint with us, please contact the Head of Enquiries, Complaints and Whistleblowing at NHS Improvement using the following details.

Telephone: 020 3747 0900.
Email: enquiries@improvement.nhs.uk.   
Address: NHS Improvement, Wellington House, 133-155 Waterloo Road, London, SE1 8UG.

You can find out more about raising complaints and concerns on the NHS Improvement website.

Subject access requests

You can make a subject access request to find out if we use or store any of your personal data. Please email your subject access request to SAR@hsib.org.uk. You can read our privacy notice to find out how we use and protect your information.

Freedom of information

If you would like to make a request for information under the Freedom of Information Act 2000, please email your request to SAR@hsib.org.uk.